Frequently Asked Questions (FAQs)

What is Person-Centred Counselling?

Our approach is rooted in the belief that you are the expert in your own life. We provide a genuine, non-judgmental, and empathic space where you can safely explore your feelings and challenges. We don't give advice or direction; instead, we help you connect with your inner resources and find your own powerful solutions and path forward.

How long does counselling usually last?

This is entirely unique to you. Some people find a few focused sessions help them through a specific crisis, while others prefer ongoing, open-ended support for deeper, long-standing issues. We will regularly check in together to ensure the pace and duration feel right for your needs and goals.

Is what I say completely confidential?

Yes, confidentiality is the cornerstone of our work. Everything discussed is kept strictly private. There are legal and ethical exceptions, which we will discuss fully in our first session, but generally relate only to instances where there is an immediate and serious risk of harm to yourself or others.

How much does a session cost, and how do I pay?

The fee for a standard 60-minute session is $100.00. Payment is usually made [e.g., via bank transfer before the session.

What can I expect in the very first session?

The first session is primarily about us getting to know each other. We will discuss confidentiality, answer any questions you have, and explore what brought you to counselling. There's no pressure to share more than you feel ready to, and the aim is simply to establish a comfortable, safe connection and see if we are a good fit.

What kind of problems do you help with?

As person-centred counsellors, we focus on the person, not just the problem. We believe the problem is the problem not the person. We frequently support clients dealing with anxiety, low self-esteem, grief and loss, depression, relationship stress, and general feelings of being overwhelmed or lacking direction. If it is causing you distress, we can work with it.

Emergencies/crisis?

Online counselling is not suitable for emergencies or immediate intervention situations. If you are experiencing a crisis or an emergency, please contact emergency services on 000 or go directly to your nearest hospital emergency department.

Termination of services?

You have the right to end services at any time. However, it may be beneficial to discuss this with your counsellor to ensure any exit from the therapeutic experience is a planned one. Your counsellor may also suggest an end to the relationship if they feel it is in your best interest or if they feel an alternative counsellor may be better suited to you. If this happens, you will be involved in this conversation.

We are here for you on this journey and want to support you every step of the way.

Technology Preparation

Do you have the required platform –Zoom? If not, add this to your preferred device. before the day of your counselling session. Ensure your internet connection, webcam, and microphone are working correctly. Conduct a test call with a friend or family member if possible. Close unnecessary programs running on your computer. Silence your phone and any other devices that might interrupt your session.

Create space for you

Create a private, calm, safe space for you. Remember this is your time. Consider doing some calming exercises or mindfulness before the session. This may help you feel at ease and comfortable. To ensure confidentiality and minimize distractions, select a private room where you won’t be interrupted. Consider informing household members of your need for privacy to avoid disturbances.

Mental and Emotional Preparation

Reflect on your goals: Before the session, think about what you want to discuss and what you hope to achieve. Write down any specific concerns or questions you have.

Be open and honest: Online counselling is most effective when you're willing to be open and honest with your counsellor. Create a safe space for yourself to share your thoughts and feelings.

Prepare emotionally: If you anticipate discussing difficult topics, allow yourself some time beforehand to relax and centre yourself. Take a few deep breaths or engage in a calming activity.

Have any needed resources on hand: If the counsellor has asked you to fill out any forms, or have any resources available, make sure you have them ready before the session begins.

Give yourself time after the session: after the session, give yourself some time to reflect on what was discussed.

Check Your Body Language:Maintain eye contact and sit in a way that reflects attentiveness. Your therapist will appreciate and respond to your non-verbal cues, which are important for effective communication.

Follow Up

Make a note of any follow-up actions or homework your therapist suggests. Keep track of your progress and any questions that arise between sessions.

By following these tips, you'll be well on your way to making the most of your online counselling sessions. Remember we are with you on your journey.